Support

Known bugs and fixes

Viewing another player’s playercard will cause you to become a non-member: Don’t worry – this is just a temporary glitch. Please do avoid clicking on another player, but if you happen to do so, just restart your Club Penguin Island game or app and you’ll be back to being a member again.

Connection error on first sign-in: This means you have setup the server on your device incorrectly. Please go to the Join page and follow all instructions for Game Server setup carefully. After the final step, a troubleshooting guide is linked.

Found a bug that isn’t listed here? Let us know!

Questions and answers

What is Club Penguin Island Forever? Club Penguin Island Forever is a game server for Club Penguin Island. That means, we’ve created something to allow you to waddle around with your friends again, but your penguin data from when Club Penguin Island was live is saved by Offline Mode on your device.

Why aren’t all features of Club Penguin Island available? Some features are not able to work with a game server alone. Other features we’re still working on, so hang in there!

Can I use Debug Mode to add stuff to my penguin? There isn’t anybody stopping you! This is a server for penguins to play with each other again, and since your penguin data belongs to you in Offline Mode (and not on our server), you can use Debug Mode to add whatever you’d like to. Why walk all the way to Franky’s for pizza when it’s just a click away?

Why am I getting a Connection Error? There could be many reasons for this. You will have a page with exact instructions for setup, as well as a troubleshooting guide from the Join page. The most common cause is a space or line break before or after your endpoint in Debug Mode. If you’re still having trouble, get in touch.

How do I know that I’m online? A quick and easy way to check this is to go back to the Join page and see whether you get the Game Server setup instructions again or not. If you don’t see them, and you see a menu of buttons again instead, your setup was successful!

What are the other Network settings for? The team included other settings in Debug Mode to fully reconnect the game again, however we have decided that it is best for Offline Mode to handle your penguin data rather than us.

Pineapple on pizza? I really don’t mind it.

Really? Pineapple? Well, yeah. Try it!

NEVER! Then you’ll never know what you may, or may not, be missing out on.

Need help with Club Penguin Island Forever… or pineapple pizza? Send an e-mail to our support team!